Support centre
Find the answer. Get back on the road.
Search policy documents, payments, quote questions, portal access, NCB and claims guidance from one place.
Frequently asked questions
Answers, organised clearly.
Quotes & cover
How do I get a temporary car insurance quote?
Enter your vehicle registration, select the cover details requested and complete the quote form. Price and availability can depend on eligibility, underwriting rules, accurate disclosure and policy terms.
Can cover start from 1 hour?
Where available, temporary cover may be offered for short durations. Always check the exact start and end times shown before payment and before driving.
What if my vehicle details look wrong?
Double-check the registration you entered. If the details still look incorrect, do not continue until the information is checked or corrected.
Payments
My payment failed. What should I do?
Check your card details, billing information and bank approval. If payment still fails, contact support and include a screenshot of the message shown.
I paid but cannot find my documents.
Check your email inbox and spam folder, then try the Customer Portal using the vehicle registration linked to your policy. Contact support if you still cannot access the documents.
Documents
Where can I download my cover note?
Open the Customer Portal and enter your vehicle registration. If your policy is found, you can view the policy information and download the available cover note PDF.
I entered the wrong email address.
Contact support as soon as possible with your name, vehicle registration and policy number if available. The team can help check the policy record.
Customer Portal
The portal says no policy was found.
Make sure the registration is typed correctly without spaces. If you recently purchased a policy and it still does not show, contact support with your payment and policy details.
Why does my policy show as expired?
The portal checks the policy end time. If the end time has passed, the dashboard may show the policy as expired.
No Claims Bonus
How do I request No Claims Bonus proof?
Use the NCB page and provide the required driver and policy details. Make sure the details match the person and policy you are requesting proof for.
What if my NCB proof details are wrong?
Contact support before using the document and explain what needs checking. Include the policy number and vehicle registration where possible.
Claims
What should I do after an accident or incident?
Make sure everyone is safe, follow legal requirements and gather the relevant details. Check your policy documents for the claims process and contact the appropriate claims team as soon as possible.
What information is useful for a claim?
Keep your policy number, vehicle registration, date and time of incident, location, photos, third-party details and any police reference if applicable.
No matching answer found.
Try a shorter search or contact support.
Try a shorter search or contact support.
Before contacting support
Have the key details ready.
This helps the team locate the correct quote, payment or policy record quickly.
RegistrationThe vehicle linked to the quote.
Email addressThe email used at checkout.
Policy referenceInclude it when available.
ScreenshotShow any error message clearly.
Still need a person?
Send the registration, policy reference and a clear explanation of the issue.